The online space of URSSAF concentrates almost all administrative procedures for self-employed individuals, employers, and liberal professions. Accessing your account, declaring your revenue, modifying a bank account number, or reporting a change of address: everything now goes through this interface. The difficulty lies not in the connection itself, but in locating the right sections according to the nature of the change to be made.
Change of bank account number and change of address URSSAF: two distinct processes
A point that most online guides treat as a single formality actually covers two separate paths. A change of bank account number is handled directly in the URSSAF space, through the section dedicated to banking details. The modification takes effect on the next social contribution withdrawals.
A change of professional address, on the other hand, may require a dual process. The URSSAF space allows you to update the correspondence address, but if the registered office address is changed, you must also go through the Guichet unique (formerly CFE) for the change to be communicated to all relevant organizations, including the registry and tax services.
Confusing the two processes delays the effective acknowledgment of the change. A self-employed person who only modifies their address on URSSAF without going through the Guichet unique risks receiving official correspondence at the old address for several months. If you are looking for a detailed guide to perform the connection to my account via Info Entreprises, the procedure is described step by step with distinctions by type of modification.
Access to the URSSAF space according to your profile: switches by waves
URSSAF does not manage a single portal. Depending on your status (auto-entrepreneur, artisan, merchant, regulated liberal profession, employer, individual employer), the access interface and available features differ. Artisans and merchants, for example, have experienced access changes rolled out in waves, with specific communications from URSSAF about scheduled changes.
This profile-switching logic means that a generic tutorial does not always correspond to what you see on the screen. The login interface varies according to the user category, and some features appear or disappear over time with technical updates.
Lost identifiers: where to look before contacting URSSAF
The login identifier generally corresponds to your email address or your social security number, depending on the profile. For employers, it is often the SIRET number associated with the account. Before initiating a recovery procedure, check your old URSSAF emails: the account number is always included there.
Password reset can be done directly from the login page, via the “Forgot password” link. A reset email is sent to the address associated with the account. If this address is no longer valid, the only option is to contact URSSAF via messaging or by phone to request a manual update.
Revenue declaration: web space or mobile application
For auto-entrepreneurs, declaring revenue is the most frequent procedure in the URSSAF space. It determines the calculation of social contributions and must be done according to a monthly or quarterly schedule, chosen at registration.
The AutoEntrepreneur Urssaf mobile application also allows you to declare your revenue from a phone, not just to consult your account. This feature is explicitly highlighted by URSSAF in its documentation dedicated to the application. For self-employed individuals who travel frequently, the app avoids the need to log into the web space at each deadline.
Elements to check before each declaration:
- The exact amount of revenue collected during the period (and not invoiced), calculated excluding taxes for VAT-registered individuals
- The consistency between the chosen frequency (monthly or quarterly) and the deadline displayed in the personal space
- The absence of duplicate declarations if you use both the mobile app and the web space
Archiving URSSAF exchanges: a deadline to anticipate
URSSAF has announced an automatic archiving of messaging exchanges older than three years starting from August 25, 2026. In practical terms, all messages exchanged via the internal messaging of the online space that are more than three years old will be deleted or archived outside the user interface.
This development has direct consequences for users who keep in their URSSAF messaging proof of requests, payment confirmations, or responses to disputes. It is necessary to download and store locally any useful exchanges before this date.
The URSSAF messaging system is not a digital vault. It was never intended to indefinitely store exchanges, but the absence of a clear deadline until now could have led to the opposite belief.
Which documents to prioritize for saving
Not all exchanges deserve to be archived. Focus on the following elements:
- Confirmation of situation changes (change of address, bank account number, status)
- Responses from URSSAF to requests for payment deadlines or exemptions
- Notifications of contribution regularization, especially in the case of disputed adjustments
- Acknowledgments of receipt of corrective declarations
Updating URSSAF information: what goes through the Guichet unique
Since the centralization of business formalities at the Guichet unique (managed by INPI), certain modifications are no longer processed at all in the URSSAF space. A change of main activity, a modification of the legal form, or a transfer of registered office falls under the Guichet unique, which then communicates the information to the relevant organizations, including URSSAF.
On the other hand, purely accounting or banking modifications remain in the URSSAF space: banking details, declaration frequency, income estimation for the calculation of provisional contributions.
The boundary between the two is not always clear. A simple rule: if the change affects your SIRET number or your APE code, it goes through the Guichet unique. If the change only concerns your contributor relationship with URSSAF, it is processed online in your personal space.
This division has not simplified matters for users accustomed to managing everything from a single portal. Feedback from the field shows that the propagation of a change made via the Guichet unique to the URSSAF space sometimes takes several weeks, creating temporary inconsistencies between the two interfaces.